FAQS

FAQ/ T&C

 

WAIVER OF LIABILITY FOR Just Jump USE

I agree that I, the Customer, undertake this recreational activity voluntarily and entirely at my own risk. I agree that Just Jump Australia PTY LTD, its employees and agents do not warrant or otherwise represent that recreational services provided in connection with, or incidental to, the recreational activity/participation undertaken by me are provided with reasonable care or skill. Neither Just Jump Australia PTY LTD nor any owner, employee or agent thereof shall be liable in negligence or howsoever for any harm (including death & injury) or property loss or damage suffered by any participants as a result of undertaking this recreational activity.

I declare that I am of a good health, and free from any adverse medical conditions. If in doubt seek medical advice. I will inform the instructor/supervisors of any conditions that may affect my ability to participate in any exercise or group fitness programs, prior to participation.

By my signature I indicate that I have read and understand this Waiver of Liability and enter the premises at my own risk. I am aware that this is a waiver and a release of liability and I voluntarily agree to its terms.

You will be required to sign a hard copy of the waiver at the Just Jump centre.

I HAVEN’T RECEIVED MY CONFIRMATION EMAIL.

Confirmation emails are sent once your payment has been fully processed. This can take up to 1hr. If you have not received your email after this then try the following;
Check all spam/blocked/trash files in your email account.
Check correct email address was entered at time of checkout.
Email Just Jump WA directly at [email protected] and leave your contact details and brief description of your problem.

CAN MY CHILD ATTEND PARKOUR CLASSES CASUALLY?

Yes they can, however classes are capped at 14 students and once this has been filled by term paying participants or direct debit participants we will no longer be able to accept casual students. Email us with questions

CAN I SIGN UP FOR A MEMBERSHIP ANYTIME DURING THE TERM?

Yes. Our Terms run for approximately 10 weeks however the price you pay during online registration will require a discount code if not doing the full term, contact [email protected] to access the codes.

CAN MY CHILD CHANGE DAYS DURING THE TERM?

Not without extenuating circumstances. Places are limited and must be kept open for other students. Please choose your child’s days of attendance carefully to avoid this.

MY CHILD MISSED HIS/HER DAY, CAN THEY MAKE IT UP BY COMING ANOTHER TIME?

Students that miss their class due to illness (short term) can contact the centre and we will fit them if we can. If it becomes regular we will unfortunately say no, as it can interrupt other students schedules.

We will have classes during the school holidays and if the child has a longer than one week absence we will ask them to attend make up classes during the holidays.

MY CHILD IS JUST UNDER THE AGE BRACKET, of age specific classes, can they still attend

If your child is within a few months of a particular age bracket we will first trial them in the lower age group to assess their capability and ability to follow direction. Once we have assessed your child our coaches will make a decision on whether to move them up or down.

MY CHILD’S FRIENDS ARE IN THE CLASS ABOVE, CAN HE MOVE UP?

Students are moved up based on their ability to perform manoeuvres and take direction. Moving a child up before they have met the criteria poses a high risk of injury and will not be done.

WHEN CAN A MEMBERSHIP BE TERMINATED/REFUNDED/DISCOUNTED?

Membership prices are set by management and cannot be changed. In the event of an injury/illness where a student is unable to attend classes, a doctor’s certificate must be produced with a minimum of 6 weeks absence, it is only under these circumstances the remaining membership can be refunded or held in lieu for the following term. Public holidays will be deducted off memberships automatically. Personal holidays will NOT be deducted. Classes are non transferable.

WHAT DOES MY CHILD NEED TO PARTICIPATE IN A CLASS?

Students will need to bring a water bottle, wear comfortable clothing and enclosed shoes (runners/joggers are best). Thongs, sandals and bare feet are not permitted.

PAYMENT OPTIONS

 Just Jump classes are booked online. Full term payment is available via Paypal. Casual and trial classes are only accepted via prior arrangement by contacting Just Jump at [email protected] as these are subject to availability

If you’re after payment flexibility please contact us to setup direct debit. these can be setup for a minimum of a term.

School holidays

During school holidays we will have classes. During school holidays, classes will only be run 3/4 times a week to accommodate the lower numbers. School holiday classes and events can be booked and paid for via the website. Direct debits will be paused during school holidays unless confirmation the student will be attending during the holidays.

If you have any other questions, please email [email protected] we will get back to you as soon as we can.